Privacy Policy

Last Updated: January 2026
Zeldiford Tech Ltd ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services.

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our precision CNC tooling manufacturing services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, industry, business size)
• Project details and specifications
• Payment and billing information
• Communication preferences and feedback
• Any other information you choose to provide through forms, inquiries, or correspondence

2.2 Information Collected Automatically

When you access our website, we automatically collect certain technical information:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website and navigation patterns
• Cookies and similar tracking technologies

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: To fulfill agreements and provide services you've requested
• Legitimate Interests: To improve our services, ensure security, and conduct business operations
• Consent: Where you've explicitly agreed to specific processing activities
• Legal Compliance: To comply with applicable Canadian laws and regulations

4. How We Use Your Information

We use collected information for the following purposes:

• Providing and delivering our precision CNC tooling services
• Processing transactions and sending related confirmations
• Responding to inquiries and customer support requests
• Sending marketing communications (with your consent)
• Improving our website and service offerings
• Conducting analytics and measuring service performance
• Detecting and preventing fraud or security issues
• Complying with legal obligations and enforcing agreements

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Service Delivery: Throughout your business relationship and for 7 years after contract completion for accounting and legal purposes
• Marketing: Until you opt out of communications
• Legal Compliance: As required by applicable Canadian tax and corporate law

You may request deletion of your data at any time, subject to legal retention requirements.

6. Information Sharing and Disclosure

6.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist with:

• Payment processing and financial services
• Cloud hosting and data storage
• Email and communication services
• Analytics and performance measurement

All service providers are contractually obligated to maintain confidentiality and use your information only for specified purposes.

6.2 Legal Requirements

We may disclose information when required by law, including responses to legal requests, court orders, or government investigations in compliance with Canadian privacy legislation.

6.3 Business Transfers

In the event of a merger, acquisition, or business sale, your information may be transferred as part of that transaction. You will be notified of any such change.

7. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for data in transit
• Secure database encryption at rest
• Access controls and role-based permissions
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

While we strive to protect your information, no security system is completely impenetrable. We cannot guarantee absolute security.

8. Your Privacy Rights

8.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format.

8.2 Correction

You may request correction of inaccurate or incomplete personal information.

8.3 Deletion

You may request deletion of your personal information, subject to legal retention requirements and ongoing service obligations.

8.4 Opt-Out of Marketing

You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

8.5 Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us at sales@zeldiford.shop or by mail at the address below. We will respond to requests within 30 days.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how you use our site
• Marketing Cookies: Enable personalized advertising (only with consent)

You can control cookie preferences through your browser settings or our cookie consent management tool.

10. International Data Transfers

Your information is primarily stored in Canada. If we transfer data internationally, we implement appropriate safeguards such as Standard Contractual Clauses or your explicit consent.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete such information promptly.

12. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. The "Last Updated" date at the top indicates when it was last revised. We will notify you of material changes by email or prominent website notice.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Applicable Law

This Privacy Policy is governed by the laws of Alberta, Canada, and the federal Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial privacy legislation. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Alberta.

15. Additional Rights Under Canadian Law

As a Canadian resident, you have rights under applicable privacy legislation, including the right to:

• Know what personal information is collected and how it is used
• Access and review your personal information
• Request correction of inaccurate information
• Request deletion or anonymization of information
• File a complaint with the relevant privacy commissioner if you believe your rights have been violated